Supermac's Reviews

Asked for plane burger for kids and clarified: bun and meat. Opened food at home and all burgers had onions and souse. Kids were crying and hungry. Cheers

It just seems really chaotic and no one seems to be in charge. Wouldn’t be rushing back and wouldn’t recommmed. Our chips were cold and our pizza was just ok. The staff don’t seem to care or know what they are doing.

Good food and clean. But very slow and that was 9.30 Sunday night. And what a waste of packaging. We were eating in and chips were in a bag, the sandwich was in anothet bag, then each each of the orders were put in another bag and then all three orders in a bigger bag. Not to mention the 5 minute skills test to put the carboard drinks holder together for the three drinks. We were sitting 10 yards from the counter. What a waste of paper into the bins.

Went in on Thursday evening and ordered a El Diablo pizza meal. Service was super slow which granted was to be expected as they were super busy at the time however the staff spent more time talking then actually serving the food. My pizza was missing the toppings Onion, Jalapeno & Chipotle Drizzle. All I got was Cajun Chicken, Red Peppers. I was also missing my drink and had to go back up to get it. I get the staff may have been busy but to forget something as simple as getting my order correct and not forgetting stuff would go a long way. If they staff spent more time working and less talking these mistakes perhaps wouldn’t be made. I was not the only customer to experience this as another customer infront of me was missing toppings on his burger also. Would not recommend going back anytime soon.

Really disappointing. I’ve been left down on numerous occasions here.

Today I ordered 2 meals, one wrap meal and a goujon meal with taco chips. I got both meals with taco chips however rather than one regular chips and one taco (sauce seeping out of the bag and all over the other food because the taco chips were on their side!) getting taco sauce on the interior of my car seats :)! This isn’t the first time something like this has happened I got sweet chilli sauce previously which was placed in the bag upside down, it was half open and got all over the food.

I specifically asked when I got to the window for garlic sauce as I forgot to order it on the speaker and the girl nodded away and said that’s fine. I paid and what do you know - no garlic sauce whatsoever. Instead she decided to give me 7 forks? Nice.

I asked for mayo on the wrap but it was filled with ketchup - I’m not a picky eater but the ketchup was piled on it and it was horrible. The dog wouldn’t eat it.

The orders here are NEVER right no matter how many times you tell them. I’ve ordered a few times on the app and collected at the drive through and you may as well just expect that nothing you ordered will be in the bag. They once had to ask me 3 times what my name was because they couldn’t figure out which order I placed. I had to read out the full order - got to the window - got my food and it was still wrong?

Another time I went into the shop presuming the service might be better. I was in a que and despite me being next in the que, the man on the til took some random persons order who rocked up to the right hand side of the que. the worker clearly seen that this person didn’t que up and was smiling away about it. Shocking customer service. I had to wait 25/30 minutes for my food while 3 staff were trying to even figure out what I ordered. After telling them multiple times it was wrong again.

The fact your waiting so long you’d think that the food was fresh out the oven but somehow the chicken is dry and stringy and has a brown tinge which says it’s been sitting.

Park ri as an establishment is great but they’re badly let down by supermacs and their ignorant staff who clearly don’t follow direction well or care about their job/giving customers the bare minimum of what should be expected to and what they pay for. I’ve had experiences where I didn’t even get the food I paid for so I’m out money.

I’ve got large meals before and paid full price only to get regular drinks - somehow despite m